Monday scorecard
Twenty minutes. Five numbers. One problem for the week.
From Pilothouse
The Ops Cadence Kit
Instant download. Word, Excel, and a calendar you can add on your phone. No login.
What you get
Exception log
A simple list of fires that stole more than 15 minutes.
12 written SOPs
SOP means the written steps for one job. Receiving through Friday close. Word files that open in Pages.
Three workbooks
Scorecard, exceptions, and vendor chase in Excel or Numbers.
14 day calendar
A file you add on iPhone or Outlook so the install actually happens.
Helper prompts
Optional. Use them if you want a first draft of a new SOP.
Included free
Bonus. The Bad Day Desk
The kit builds a weekly rhythm. This extra is for today. Ready-to-send buyer notes, a one-page cover sheet for when you cannot open the shop, a carrier claim list, and a reorder planner that does the simple math.
Two weeks, then it runs itself
01
See the work
Stand up the scorecard and the exception log. Circle the leak that shows up most.
02
Write three ways
Receiving, returns, and vendor chase. One owner. One done line.
03
Keep Monday
Twenty minutes before noon. Numbers first. One problem. Then back to the floor.
Words we use
Short forms, said in plain English.
SOP
Standard operating procedure. The written steps for one job, such as receiving a carton.
SKU
Stock keeping unit. The code for one sellable item, like the blue 12 ounce mug.
PO
Purchase order. The order you send a vendor when you buy stock.
3PL
Third party logistics. An outside warehouse that picks, packs, and ships for you.
RMA
Return merchandise authorization. The number you give a return so you can find it later.
QA
Quality assurance. A check that a listing or a job is right before it goes live.
Our promise after you buy
Tell us what is thin
Write hello@pilothouseco.com. If a page is confusing or a step does not match a real shop, we want that note.
Every buyer gets the improvement
When we update the kit, we send the new files to everyone who already bought. You do not pay again.
We will not harass you
No sales mail. No weekly tips. We write only when the kit got better, or to answer you.
Who it is for
Owner operators at shops of one to ten people. Shopify, Amazon, eBay, or a mix. Process lives in Slack and in people’s heads. You do not want a warehouse system. You want Monday to mean something.
