Monday scorecard
Twenty minutes. Five numbers. One problem for the week.
From Pilothouse
The Weekly Shop Kit
A 20-minute Monday so the same problem cannot hide twice.
A Monday scorecard, an exception log, and 12 written ways of working. Installed in 14 days. For shops already shipping and for people writing how the shop will run before the first order. No consultant. No warehouse software.
$89
For owner-run shops of 1 to 10 people, including new starts
Instant download. Word, Excel, and a calendar you can add on your phone. No login.
What you get
Exception log
A simple list of fires that stole more than 15 minutes.
12 written SOPs
SOP means the written steps for one job. Receiving through Friday close. Word files that open in Pages.
Three workbooks
Scorecard, exceptions, and vendor chase in Excel or Numbers.
14 day calendar
A file you add on iPhone or Outlook so the install actually happens.
Helper prompts
Optional. Use them if you want a first draft of a new SOP.
Included free
Bonus. The Bad Day Desk
The kit builds a weekly rhythm. This extra is for today. Ready-to-send buyer notes, a one-page cover sheet for when you cannot open the shop, a carrier claim list, and a reorder planner that does the simple math.
Starting a shop
This is the critical part of a new business start that nobody writes down. How a carton comes in. How an order goes out. What you do when a buyer sends something back. Most people wait until something breaks. By then the only person who knows the work is you, and you are also packing, answering buyers, and chasing the vendor.
Use the 14-day calendar while the shop is still quiet. Publish those three ways of working before the first rush. Monday stays 20 minutes from week one, even if some lines are NA. The kit will not form an LLC or get you a loan. It will give the shop a way to run when you hire the first helper.
Methods you can steal
Short pages. Same voice as the kit. Share these, not the checkout link.
Monday in 20 minutes
Six numbers, or NA. One problem. Then back to the floor.
Late vendor chase
Ask for a date, not a status. Then name a cancel date.
Write receiving
Match the purchase order. Count. Photograph a mismatch.
Returns with a reason
A code before the bin. Tell the buyer once.
Before the first order
Write how the shop will run while it is still quiet.
All free methods
The full list, with pictures, on one page.
Two weeks, then it runs itself
01
See the work
Stand up the scorecard and the exception log. Circle the leak that shows up most.
02
Write three ways
Receiving, returns, and vendor chase. One owner. One done line.
03
Keep Monday
Twenty minutes before noon. Numbers first. One problem. Then back to the floor.
Words we use
Short forms, said in plain English.
SOP
Standard operating procedure. The written steps for one job, such as receiving a carton.
SKU
Stock keeping unit. The code for one sellable item, like the blue 12 ounce mug.
PO
Purchase order. The order you send a vendor when you buy stock.
3PL
Third party logistics. An outside warehouse that picks, packs, and ships for you.
RMA
Return merchandise authorization. The number you give a return so you can find it later.
QA
Quality assurance. A check that a listing or a job is right before it goes live.
Our promise after you buy
Tell us what is thin
Write hello@pilothouseco.com. If a page is confusing or a step does not match a real shop, we want that note.
Every buyer gets the improvement
When we update the kit, we send the new files to everyone who already bought. You do not pay again.
We will not harass you
No sales mail. No weekly tips. We write only when the kit got better, or to answer you.
Common questions
Is this for owner-operated businesses?
Yes, if you run a small shop yourself. It is a weekly habit for the person who owns the place and still packs boxes. It is not mentoring, and it is not help for trucking owner-operators.
I am just starting. Is this too soon?
This is the right time, and for a new business start it is the critical time. Write receiving, packing, returns, and Monday before the first rush so the work does not live only in your head. It will not form an LLC or get you a loan. It will give the shop a way to run when you hire the first helper.
What problem does it fix?
The same fire every week. Late vendors, returns with no reason, listings that say in stock when the bin is empty. You get a Monday meeting that ends and written steps so the leak cannot hide.
Do I need warehouse software?
No. Word, Excel or Numbers, and a calendar file. If you already have a warehouse system people actually use, you do not need this kit.
Who it is for
For the owner-operator of a small shop, including you if the shop is still on paper. One to ten people. Shopify, Amazon, eBay, wholesale, or a mix. Process lives in the inbox, in group chat, and in people’s heads. You do not want a warehouse system. You want Monday to mean something from week one.
